Frequently Asked Questions

Everything you need to know about shopping with ROMBO

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my package in real-time?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.

Do you offer international shipping?

ROMBO ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

How can I contact customer support?

Our dedicated support team is available via email at [email protected] or through our live chat feature, Monday through Friday from 9 AM to 6 PM EST.